Refund policy
Lumanova Returns & Refund Policy
Last Updated: September 21, 2026
At Lumanova, we want you to be satisfied with your purchase. If you need to return an eligible product, you may request a return within 30 days of the date your order was delivered, subject to the conditions below.
1. 30-Day Return Policy
Eligible products may be returned within 30 calendar days of delivery.
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused.
- The product must be in brand-new, resalable condition.
- The product must include all original components, accessories, packaging, manuals, and materials provided with the original purchase.
- The product must not show signs of use, wear, damage, alteration, or exposure to contaminants.
- The product must be securely packaged to help prevent damage during return shipping.
Products that have been used or opened in a manner that prevents them from being resold as new are not eligible for return.
Lumanova reserves the right to refuse a return that does not meet these requirements.
2. Products Not Eligible for Return
The following products are not eligible for return under this policy:
- LumaPod
- LumaPod Pro
- Custom or specially configured products
- Products identified as non-returnable at the time of purchase
The LumaPod and LumaPod Pro are excluded from Lumanova's standard 30-day return policy because of their size, configuration, shipping requirements, and commercial nature.
For questions regarding these products, please contact Lumanova before placing your order.
3. How to Request a Return
To request a return, contact us at:
Email: support@lumanova.com
Phone: 407-908-9200
Please include:
- Your name
- Order number
- Product you wish to return
- Date the order was received
- Reason for the return
Lumanova will provide return instructions if your request qualifies.
Do not ship a product back to Lumanova without first receiving return authorization and return instructions.
4. Return Shipping
If the product was received damaged or defective, Lumanova will replace the product at Lumanova's cost. For all other returns, the customer is responsible for return shipping costs.
When returning a product, you must use a trackable shipping method with insurance that covers the value of the product being returned. The customer should retain the shipping receipt until the return has been processed.
Lumanova is not responsible for products lost or damaged while being returned to us.
5. Inspection of Returned Products
Once we receive your return, the product will be inspected to confirm that it meets the requirements of this policy.
If the product is returned used, damaged, altered, incomplete, or otherwise not in brand-new and unused condition, Lumanova may:
- Reject the return; or
- Deduct an appropriate amount from the refund to account for damage, missing components, or loss in value, where permitted by applicable law.
6. Refunds
Once your returned product has been received and approved, we will process the refund or denial of refund.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional time to post the refund to your account after Lumanova processes it.
Original shipping charges are non-refundable, unless otherwise required by applicable law or the return is the result of an error attributable to Lumanova.
7. Damaged or Defective Products
If your product arrives damaged or you believe you received a defective product, please contact us as soon as possible at:
Please provide your order number and photographs or other information documenting the issue.
Do not return a damaged or defective product without first contacting Lumanova and receiving instructions.
Damaged or defective products may be handled separately from standard returns and may be eligible for replacement, repair, or refund depending on the circumstances and applicable warranty.
8. Exchanges
We do not guarantee exchanges for a different product, size, or configuration. However, we are committed to assisting if you change the product you want. You can return an unused product and apply the amount paid for the original product to the new product you want, as long as the original product is unused and in brand new condition.
The eligible unused product according to this policy and place a new order.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@lumanova.com.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered processing or has shipped, it may no longer be possible to cancel it, and the standard return policy may apply.
10. Promotional and Discounted Purchases
Unless otherwise stated at the time of purchase, products purchased using a promotional offer or discount remain subject to this Returns & Refund Policy.
Certain promotional, clearance, customized, or specially designated products may be identified as final sale and will not be eligible for return.
11. Warranty Rights
This Returns & Refund Policy does not replace or limit any applicable manufacturer's warranty or other rights you may have under applicable law.
For warranty-related questions, please contact:
12. Changes to This Policy
Lumanova may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
If you have questions regarding a return, refund, or this policy:
Lumanova
Email: support@lumanova.com
Phone: 407-908-9200
Website: Lumanova.com